Frequently Asked Questions
Find answers to common questions about our gear and services
How do I determine the right size for my equipment?
Each product page includes a detailed sizing chart. For technical gear like skis or bikes, we recommend consulting our fit guides or contacting a specialist.
Do you offer professional assembly for bikes and equipment?
Yes, all our bikes are inspected before shipping. We also partner with local shops to provide professional assembly services upon delivery.
Are your products covered by a warranty?
All Rocky Mountain products come with a minimum 1-year manufacturer warranty covering defects in materials and workmanship.
Can I test gear before purchasing?
We host seasonal demo days at various mountain locations. Check our events calendar for the next opportunity to test the latest gear.
How should I maintain my technical outdoor apparel?
We recommend following the specific care label instructions, typically involving cold washing with technical detergents to preserve waterproof coatings.
Do you offer international shipping for large equipment?
Yes, we ship worldwide. Please note that oversized items like kayaks or treadmills may incur additional freight charges.